Welcome to the Easthampton Council on Aging (ECOA) Van Service.
The Easthampton Council on Aging is dedicated to providing the best quality Transportation Service to our clients. The ECOAE offers transportation services to Easthampton residents, 55 years of age and older. We require at least a 48-hour advance notice when making transportation reservations. Reservations can be made by calling the ECOA between 8:00 a.m. to 4:00 p.m., Monday - Friday at 413-527-6151. We cannot accommodate last minute or same-day transportation requests. Reservations are available on a first come, first served basis.
The ECOA provides transportation to many local Easthampton destinations, including Big E’s Foodland, Big Y, pharmacies, local banks, medical appointments, hairdresser/barber and other errands. Every month we also plan out-of-town trips to local malls, restaurants and other destinations. Additional trip destinations, both local and special are listed each month in the ECOA newsletter.
Seatbelts: It is the law in Massachusetts and the policy of the ECOA that everyone wear a seatbelt. Seatbelts must be worn prior to the movement of the van and until the driver comes to a complete stop.
Pick-up Time/Delay in Service: Passengers must be ready for pickup at the appointed time. The van driver cannot wait for passengers who are not ready for pickup at the appointed time.
Pet Policy: The ECOA cannot provide transportation for any pets. This policy does not apply to service animals.
No Shows: When a trip is cancelled within one hour of a scheduled pickup or not cancelled at all, the trip is considered a no show. Failure to notify the ECOA may result in a small fee. After an individual acquires 3 no shows within a one year period, he/she may be suspended from using the van for up to 3 months.
Multiple Stops: The ECOA requires that reservations MUST be made in advance for multiple stops. The ECOA will not accommodate requests for multiple stops without advanced reservations. The ECOA reserves the right to limit the number of stops per passenger to (2) two per day. Exception: Picking up a prescription after a medical appointment.
Transporting Ill or Injured Passengers: The ECOA will not/cannot be responsible for transporting ill or injured passengers. The ECOA will make every effort to offer assistance in calling a family member or 911 for transport to the hospital or medical doctor.
Leaving Passengers Alone on the Van: Van passengers are not to be left alone on the van for any reason. The van driver’s responsibility is to pick up and drop off passengers. Van drivers cannot assist you with banking errands, picking up medications, shopping or other errands, which would require the van driver to leave the van unattended.
Driver/Trip Itinerary: Trip itinerary shall be developed and advertised in the ECOA Newsletter, “The Senior Sentinel” in an effort to better coordinate trip activities and to educate trip passengers on time factor and trip schedule. The van driver will discuss this itinerary PRIOR to the departure of passengers from the van.
COUNCIL ON AGING: $2.00 (round-trip) + $1.00 each additional stop.
EASTHAMPTON MEDICAL, SHOPPING AND OTHER APPOINTMENTS: $3.00 (1-stop), $4.00 (2-stops), (round-trip)
EASTHAMPTON EVENTS: EVENINGS/WEEKENDS: $5.00 (round-trip)
BIG Y/PURE FOOD: $4.00 (round-trip)
OTHER SOUTHAMPTON AREAS: $4.00 (round-trip)
NORTHAMPTON, FLORENCE LEEDS, HATFIELD MEDICAL: $5.00 (round-trip)
Out-of-Town Special Van Trips
All Van Fees are Round-Trip
INGLESIDE MALL HOLYOKE AREA: $5.00 (round-rip)
HADLEY AREA: $5.00.
HATFIELD AREA: $5.00.
WESTFIELD AREA: $6.00.
AMHERST AREA, S. HADLEY AREA: $6.00.
WILLIAMSBURG AREA: $6.00.
CHICOPEE AREA: $7.00.
SPRINGFIELD AREA: $8.00
AGAWAM AREA: $9.00.
SHELBURNE FALLS, NORTHFIELD AREA: $9.00
ENFIELD, CT: $10.00
Our ECOA Transport Van tries to accommodate everyone. We often fund a second driver & van to get you where you need to go. Sadly, we have passengers that consistently cancel their rides at the last minute, (especially shopping trips & special van trips.) That leaves us empty seats and no time to call those who are on the waiting list. Passengers who repeatedly cancel their reservations at the last minute may be required to pay for that van ride!
TRANSPORTATION POLICY LISTED BELOW FOR "OUT-OF-TOWN RESIDENTS"
Out-of-town residents will be placed on a waiting list and notified at least 48 hours prior to the trip if space is available. An additional out-of-town fee of $2.00 - $5.00 will be added to the cost of the trip.
The fee amount will be based on the destination/location of the trip.