ECOA Van Service

Welcome to the Easthampton Council on Aging (ECOA) Van Service.  The Council on Aging is dedicated to providing the best quality Transportation Service to our clients.  The ECOA offers transportation services to Easthampton residents, 55 years of age and older.  We require at least a 48-hour advance notice when making transportation reservations.  Reservations can be made by calling the ECOA between 8:00 a.m. to 4:00 p.m., Monday - Friday at 413-527-6151.  We cannot accommodate last minute or same-day transportation requests.  Reservations are available on a first come, first served basis.
The ECOA provides transportation to many local Easthampton destinations, including Big E’s Foodland, Big Y, pharmacies, local banks, medical appointments, hairdresser/barber and other errands. Every month we also plan out-of-town trips to local malls, restaurants and other destinations. Additional trip destinations, both local and special are listed each month in the ECOA newsletter.
Van Policies:
Seatbelts:  It is the law in Massachusetts and the policy of the ECOA that everyone wear a seatbelt.  Seatbelts must be worn prior to the movement of the van and until the driver comes to a complete stop.
Pick-up Time/Delay in Service:  Passengers must be ready for pickup at the appointed time.  The van driver cannot wait for passengers who are not ready for pickup at the appointed time.
No Shows:  When a trip is cancelled within one hour or a scheduled pickup or not cancelled at all, the trip is considered a no show.  After an individual acquires 3 no shows within a one year period, he/she may be  suspended from using the van for up to 3 months.
Multiple Stops:  The ECOA requires that reservations MUST be made in advance for multiple stops.  The ECOA will not accommodate requests for multiple stops without advanced reservations.  The ECOA reserves the right to limit the number of stops per passenger to (2) two per day.  Exception:   Picking up a prescription after a medical appointment.  
Transporting Ill or Injured Passengers:  The ECOA will not/cannot be responsible for transporting ill or injured passengers.  The ECOA will make every effort to offer assistance in calling a family member or 911 for transport to the hospital or medical doctor.
Leaving Passengers Alone on the Van:  Van passengers are not to be left alone on the van for any reason.  The van driver’s responsibility is to pick up and drop off passengers.  Van drivers cannot assist  you with banking errands, picking up medications, shopping or other errands, which would require the van driver to leave the van  unattended.  
Driver/Trip Itinerary:  Trip itinerary shall be developed by the Transportation Coordinator and advertised in the ECOA Newsletter, “The Senior Sentinel” in an effort to better coordinate trip activities and to educate trip passengers on time factor and trip schedule.  The van driver will discuss this itinerary PRIOR to the departure of passengers from the van.
VAN FEE SCHEDULE
Enrichment Center for Lunch  $ 1.00
Enrichment Center for Other Activities:  $2.00
Easthampton Shopping/Errands:   $3.00 (1-stop)  $4.00 (2-stops)
Easthampton Events:  Evenings & Weekends: +$2.00
Big Y/Pure Food Shopping:  $3.00
Other Southampton Areas:  $4.00

OUT-OF TOWN:
Northampton Medical/Shopping:  $4.00
Ingleside Mall/Holyoke Area:  $5.00
Hampshire Mall/Mt. Farms Mall:  $5.00
Walmart/Westfield Area:  $5.00
Amherst Area/S. Hadley Area:  $5.00
Williamsburg Area:  $5.00
Chicopee Area:  $6.00
Springfield Area:  $7.00
Agawam Area:  $8.00
Shelburne Falls/Northfield Area:  $8.00
Enfield CT:  $9.00

**PLEASE NOTE THAT AN ADDITIONAL $2.00 FEE WILL BE ADDED TO ALL EVENING AND WEEKEND VAN TRIPS.

** A FEE OF $2.00 WILL BE ADDED FOR CRITIAL RIDES IN EASTHAMPTON WHERE A 48-HOUR NOTICE IS NOT PROVIDED (I.E. NECESSARY MEDICAL APPOINTMENT, PHARMACY, EMERGENCY SHOPPING). PRIOR APPROVAL BY THE EXECUTIVE DIRECTOR AND/OR THE TRANSPORTATION COORDINATOR IS REQUIRED.

BIG Y EXPRESS: TUESDAYS at 9:00 a.m. AND 1:00 p.m. Van Cost: $3.00. 3 BAG LIMIT.

BIG E’S FOODLAND SHUTTLE: FRIDAYS at 10:00 a.m. & 12:30 pm. Van Cost: $3.00. 3 BAG Limit.